Refund & Return Policy

Last Updated: [Insert Date]

At Playwyre (“we,” “us,” “our”), we want you to be satisfied with your purchase. This Refund & Return Policy explains the process and conditions for returning items and receiving refunds for orders placed on our Website. Please read this together with our [Terms and Conditions].

1. Return Window

You may request a return within 7 days of delivery of your order. Return requests made after this window will not be accepted, except where required by applicable law.

2. Eligibility for Return

An item is eligible for return if:

• It arrived damaged, defective, or not as described
• You received the wrong item
• The item is missing parts or accessories listed on the product page

Certain items may be marked as non-returnable on their product page (e.g., innerwear, personal care/hygiene products, perishables, or made-to-order/customized items) due to their nature — this will be clearly stated at the time of purchase.

3. Conditions for Return

To be eligible, returned items must be:

• Unused, unworn, and in the same condition as received
• In original packaging, with all tags, manuals, and accessories included
• Accompanied by proof of purchase (order number/invoice)

We reserve the right to refuse a return that does not meet these conditions.

4. How to Initiate a Return

1. Contact us at [support email placeholder] within 7 days of delivery, quoting your order number and reason for return, along with photos/videos of the item (required for damaged/defective/wrong item claims).
2. Our team will review your request and, if approved, share instructions for returning the item — this may include a reverse pickup (where serviceable) or a request to self-ship the item to a specified address.
3. Once the item is received and inspected, we will confirm approval of the return and initiate the applicable refund/replacement as described below.

5. Replacements

For damaged, defective, or incorrect items, you may opt for a replacement instead of a refund, subject to stock availability. Where a replacement is not available, a full refund will be issued.

6. Items Fulfilled by Third-Party Suppliers

As some items are fulfilled through third-party suppliers, return processing times may vary depending on supplier location and pickup serviceability. We will keep you informed of the expected timeline and coordinate the return/replacement on your behalf.

7. Return Shipping Costs

• If the return is due to our error (damaged, defective, or wrong item), return shipping costs are borne by us.
• If the return is for any other approved reason, return shipping costs may be borne by the customer, unless stated otherwise at the time of purchase.

8. Non-Returnable Items

The following are generally not eligible for return unless defective on arrival:

• Personal care, hygiene, and innerwear products
• Items explicitly marked “Non-Returnable” on the product page
• Products damaged due to misuse after delivery
• Items returned without original packaging/tags

9. When Refunds Apply

You may be eligible for a refund in the following cases:

• Order cancellation before the item has been shipped/dispatched
• Approved returns under Sections 1–8 above (e.g., item damaged, defective, materially different from description, or wrong item delivered)
• Non-delivery of an order within a reasonable time beyond the estimated delivery window, where the item cannot be located or redelivered
• Failed/duplicate payment transactions, where an amount has been debited but the order was not successfully placed
• Out-of-stock items that we are unable to fulfil after payment has been collected

10. Refund Timeline

• Once a return is received and inspected (where applicable) or a cancellation/failed transaction is confirmed, we will initiate the refund within 3–5 business days.
• Refunds are processed to the original payment method via our payment gateway partner, Cashfree Payments. Depending on your bank/UPI provider, it may take an additional 5–10 business days for the amount to reflect in your account.
• For Cash on Delivery orders (if applicable), refunds will be processed via bank transfer or UPI; you will be asked to share the relevant details.

11. Non-Refundable Situations

Refunds will generally not be issued where:

• The return request falls outside the 7-day window specified above
• The product shows signs of use, damage caused after delivery, or is missing original packaging/tags (except where the item was received damaged/defective)
• The item is listed as non-returnable/non-refundable on the product page at the time of purchase
• The delivery failure was due to an incorrect address provided by the customer or repeated unavailability to receive the order

12. Partial Refunds

Partial refunds may be issued where only part of an order is returned/cancelled, or where a product is returned in a condition that reflects reasonable wear from inspection (at our discretion, in compliance with applicable consumer protection law).

13. Contact Us

To initiate a return, request a refund, or ask questions about this Policy, contact:

Email: [support email placeholder] Address: [Registered address placeholder], Kozhikode, Kerala, India