Privacy Policy

Last Updated: [Insert Date]

Playwyre (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit [www.playwyre.com] (the “Website”) or make a purchase. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent applicable.

By using the Website, you consent to the practices described in this Policy.

1. Information We Collect

a) Information you provide directly:

Name, email address, phone number, shipping/billing address
Order details and purchase history
Account login credentials
Correspondence when you contact customer support

b) Information collected automatically:

IP address, browser type, device information
Pages visited, time spent, referring URLs (via cookies and analytics tools)
Approximate location (city-level, via IP)

c) Information from third parties:

Payment confirmation status from our payment gateway partner, Cashfree Payments (we do not receive or store your full card/UPI/banking credentials)
Delivery status updates from courier/logistics partners

2. How We Use Your Information

We use collected information to:

Process and fulfil your orders, including sharing necessary details with suppliers and courier partners for delivery
Process payments securely via Cashfree Payments
Communicate order confirmations, shipping updates, and respond to support queries
Improve Website functionality, product offerings, and user experience
Send promotional communications, where you have opted in (with an option to unsubscribe at any time)
Detect and prevent fraud, unauthorized transactions, and abuse of the Website
Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Suppliers/fulfilment partners, solely to the extent necessary to process and ship your order
Payment gateway (Cashfree Payments), to process transactions securely
Courier and logistics partners, to deliver your order
Analytics and IT service providers, to operate and improve the Website
Law enforcement or regulators, where required by applicable law or to protect our legal rights

All third parties are expected to handle your data in accordance with applicable data protection laws.

4. Cookies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand Website usage patterns. You can control or disable cookies through your browser settings; however, this may affect certain Website functionality.

5. Data Security

We implement reasonable technical and organizational security measures — including encrypted payment processing via our PCI-DSS compliant payment gateway partner — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations, after which it is securely deleted or anonymized.

7. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your account and associated data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [support email placeholder].

8. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

9. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites and encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes constitutes acceptance.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer contact for privacy-related concerns is:

Grievance Officer: [Name Placeholder] Email: [grievance email placeholder] Address: [Registered address placeholder], Kozhikode, Kerala, India

12. Contact Us

For questions about this Privacy Policy, contact:

Email: [support email placeholder] Address: [Registered address placeholder], Kozhikode, Kerala, India